RETURNS

 
 

 
 

Items must be returned to SILKE DEBLER within 14 days of the delivery date. If this deadline expires on a Saturday, Sunday or holiday, it will be extended to the next business day . 

SILKE DEBLER must authorize all returns within the 14 day return period. Please request a shipping label from us at post@silkedebler.com or use the form below and let us know  why you’d like to return your item, what item you’re returning, and your order number. Please not that returns must be postmarked within 7 days of the receipt of your return authorization email. 

Items with original tags and original packaging, which have not been worn, washed, or altered, can be returned. SALE and MADE-TO-ORDER merchandise cannot be returned at any time. All sales of SALE and MADE-TO-ORDER merchandise are final.

We kindly ask that you allow a 14 business days from the time we receive your package for the returns to be processed. Your refund will be credited to the original purchaser's credit card

SILKE DEBLER will refund the full store credit minus the shipping costs. On international sales, custom duties and sales taxes are non-refundable. To recover these fees you may contact your local customs bureau. Please note that we cannot refund the shipping costs for your return.

We reserve the right to reject returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and refund is not granted.

 
 

GERMANY & EUROPE RETURNS

To return an item, please follow these steps: 

  1. Request an authorization by emailing  us at post@silkedebler.com or by the form below. Please state why you’d like to return your item, what item you’re returning, and your order number.
  2. Wait for authorisation from SILKE DEBLER for a valid return and the shipping label.
  3. Place the unworn, unwashed, etc. product with its original tags in its original packaging and drop of the package at a DHL station.
  4. Please not that returns must be postmarked within 7 days of the receipt of your return authorization email. 
  5. SILKE DEBLER will refund the product purchase price within 14 days of the receipt of the returned goods. 

INTERNATIONAL RETURNS

To return an item, please follow these steps: 

  1. Request an authorization by emailing  us at post@silkedebler.com or by the form below. Please state why you’d like to return your item, what item you’re returning, and your order number.
  2. Wait for authorisation from SILKE DEBLER for a valid return and the shipping label.
  3. Place the unworn, unwashed, etc. product with its original tags in its original packaging.
  4.  Please ensure that you clearly state in all customs forms that the item is being returned for a refund. Failure to do so will result in the item being returned back to you.
  5. Please drop of the package at a UPS station. 
  6. Please not that returns must be postmarked within 7 days of the receipt of your return authorization email. 
  7. SILKE DEBLER will refund the product purchase price within 14 days of the receipt of the returned goods. 
 
 
 

AUTHORIZATION FORM

NAME *
NAME

*fields required